Privacy Policy

Last updated: September 1, 2026

Hi Country Hounds respects your privacy. This Privacy Policy explains how Hi Country Hounds collects, uses, and protects information provided by customers and website visitors.

Information We Collect

Hi Country Hounds may collect information you provide directly to us, including your name, email address, phone number, address, information about your dog or household, service and scheduling information, and other information necessary to provide our services.

We may also collect information submitted through our website, booking system, forms, text messages, emails, or direct communications with Hi Country Hounds.

How We Use Information

Information may be used to:

  • provide and manage requested services

  • communicate about scheduling, pickups, hikes, walks, drop-in visits, boarding, and other services

  • provide trail dispatch and service-status updates

  • manage Trail Club memberships, credits, and account information

  • respond to customer questions and support requests

  • operate and improve Hi Country Hounds

  • maintain business and service records

  • comply with legal and regulatory requirements

SMS Messaging Privacy

Customers who voluntarily consent to receive SMS communications from Hi Country Hounds may receive service-related text messages concerning scheduling, booking, pickup and dispatch, trail updates, service status, Trail Club or account information, and other communications related to services they have requested.

Message frequency varies. Message and data rates may apply.

Hi Country Hounds does not sell, rent, share, or provide mobile phone numbers, SMS opt-in information, or messaging consent to third parties or affiliates for marketing or promotional purposes.

Mobile information may be provided to service providers solely as necessary to operate Hi Country Hounds' communications, technology, and customer-service systems. Such information is not provided to third parties or affiliates for their own marketing or promotional purposes.

Customers may reply STOP at any time to opt out of SMS communications and HELP for assistance.

Service Providers

Hi Country Hounds may use third-party service providers to operate portions of our business, including website hosting, scheduling, payment processing, customer communications, data storage, and other operational services.

These service providers may access information only as necessary to provide services on behalf of Hi Country Hounds.

Information Sharing

Hi Country Hounds does not sell personal information.

Information may be disclosed when reasonably necessary to operate requested services, comply with applicable law, protect the rights or safety of Hi Country Hounds or others, or work with service providers acting on our behalf.

Mobile phone numbers, SMS consent, and opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

Hi Country Hounds takes reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure. No electronic storage or transmission system can be guaranteed to be completely secure.

Your Choices

You may contact Hi Country Hounds to ask questions about your personal information or communication preferences.

For SMS communications, reply STOP to unsubscribe or HELP for assistance.

Contact

For questions about this Privacy Policy or Hi Country Hounds' privacy practices, contact us through:

Hi Country Hounds
hicountryhounds.com/contact